Error messages
Error Code and Message
Description
02
LAN ERROR –
INTERNAL LOOPBACK
During a self-test, the print server detected an internal
loopback test error. The print server might be faulty. If the error
persists, replace the print server.
03
LAN ERROR –
EXTERNAL LOOPBACK
The print server is incorrectly connected to your network or it
is defective. Make sure that your print server is correctly
attached to your network. In addition, check the cabling and
connectors.
07
LAN ERROR –
CONTROLLER CHIP
Check the network connections. If the connections are intact,
run the power-on self-test: turn the printer off and back on. If
the error persists, replace the print server.
08
LAN ERROR – INFINITE
DEFERRAL
There is a network congestion problem.
Note
If the print server is not connected to the network, this error
cannot occur.
09
LAN ERROR – BABBLE
Check the network connections. If the connections are intact,
run the power-on self-test: turn the printer off and back on. If
the error persists, replace the print server.
0A
LAN ERROR – NO SQE
Check the network connections. If the connections are intact,
run the power-on self-test: turn the printer off and back on. If
the error persists, replace the print server.
0C
LAN ERROR –
RECEIVER OFF
There might be a problem with your network cabling or the
print server. Check the cabling and connectors on your
Ethernet network. If you cannot find a problem with your
network cabling, run the power-on self-test: remove and
re-attach the power module connector on the print server. If
the error persists, there is a problem with the print server.
EN
Understanding the print server configuration page 181
0D
LAN ERROR –
TRANSMITTER OFF
There might be a problem with your network cabling or the
print server. Check the cabling and connectors on your
Ethernet network. If you cannot find a problem with your
network cabling, run the power-on self-test: remove and
re-attach the power module connector on the print server. If
the error persists, there is a problem with the print server.
0E
LAN ERROR – LOSS OF
CARRIER
Check the network connections. If the connections are intact,
run the power-on self-test: remove and re-attach the power
module connector on the print server. If the error persists,
replace the print server.
10
LAN ERROR –
UNDERFLOW
There might be a problem with your network cabling or the
print server. Check the cabling and connectors on your
network. If you cannot find a problem with your network
cabling, run the power-on self-test: remove and re-attach the
power module connector on the print server. If the error
persists, there is a problem with the print server.
11
LAN ERROR – RETRY
FAULTS
There is a problem with your network cabling or external
network configuration. Make sure that the hub or switch port is
operating.
12
LAN ERROR –
NO LINKBEAT
With a 10Base-T or 100Base-TX port connected, Link Beat is
not sensed. Check the network cable, and make sure that the
concentrator or hub is providing Link Beat.
13
NETWORK RECONFIG –
MUST REBOOT
To enable the new configuration values, reset the print server
or turn the print server off and back on.
28
OUT OF BUFFERS
The print server could not allocate a buffer from its internal
memory. This means that all of the buffers are busy, which
might be a result of heavy broadcast traffic or large amounts
of network traffic directed to the print server.
40
ARP DUPLICATE IP
ADDRESS
The ARP layer detected another node on the network using
the same IP address as the print server. Extended error
information below this message shows the hardware address
of the other node.
41
NOVRAM ERROR
The print server cannot read the contents of its NOVRAM.
Error Code and Message
Description
182 Chapter 11 Troubleshooting the print server
EN
42
INVALID IP ADDRESS
The IP address specified for the print server (through BOOTP)
is an invalid IP address for specifying a single node. Check
your Bootptab file for the proper entries.
43
INVALID SUBNET MASK
The IP subnet mask specified for the print server (through
BOOTP) is an invalid subnet mask. Check your Bootptab file
for the proper entries.
44
INVALID GATEWAY
ADDRESS
The default gateway IP address specified for the print server
(through BOOTP) is an invalid IP address for specifying a
single node. Check your Bootptab file for the proper entries.
45
INVALID SYSLOG
ADDRESS
The syslog server IP address specified for the print server
(through BOOTP) is an invalid IP address for specifying a
single node. Check your Bootptab file for the proper entries.
46
INVALID SERVER
ADDRESS
The TFTP server IP address specified for the print server
(through BOOTP) is an invalid IP address for specifying a
single node. Check your Bootptab file for the proper entries.
47
INVALID TRAP DEST
ADDRESS
One of the SNMP trap (Trap PDU) destination IP addresses
specified for the print server (through TFTP) is an invalid IP
address for specifying a single node. Check your TFTP
configuration file.
48
CF ERR – FILE
INCOMPLETE
The TFTP configuration file contained an incomplete last line
that did not end in a new line character.
49
CF ERR – LINE TOO
LONG
A line being processed in the TFTP configuration file was
longer than the print server could accept.
4A
CF ERR – UNKNOWN
KEYWORD
A TFTP configuration file line contained an unknown keyword.
4B
CF ERR – MISSING
PARAMETER
A line in the TFTP configuration file was missing a required
parameter.
4C
CF ERR – INVALID
PARAMETER
One of the parameters on a line in the TFTP configuration file
contained an invalid value.
Error Code and Message
Description
EN
Understanding the print server configuration page 183
4D
CF ERR – ACCESS LIST
EXCEEDED
The TFTP configuration file specified too many access list
entries using the “allow:” keyword.
4E
CF ERR – TRAP LIST
EXCEEDED
The TFTP configuration file specified too many trap
destination list entries using the “trap-destination:” keyword.
4F
TFTP REMOTE ERROR
The TFTP transfer of the configuration file from the host to the
print server failed with the remote host sending a TFTP
ERROR packet to the print server.
50
TFTP LOCAL ERROR
The TFTP transfer of the configuration file from the host to the
print server failed with the local print server encountering
some form of inactivity timeout or excessive retransmissions
situation.
51
TFTP RETRIES
EXCEEDED
The overall retrying of the TFTP transfer of the configuration
file from the host to the print server has exceeded a retry limit.
52
BAD BOOTP/DHCP
REPLY
An error was detected in the BOOTP or DHCP reply that the
print server received. The reply either had insufficient data in
the UDP datagram to contain the minimum BOOTP/DHCP
header of 236 bytes, an operation field that was not
BOOTPREPLY(0X02), a header field that did not match the
print servers hardware address, or a UDP source port that
was not the BOOTP/DHCP server port (67/udp).
53
BAD BOOTP TAG SIZE
The tag size in a vendor-specific field in the BOOTP reply is
either 0 or greater than the remaining number of unprocessed
bytes in the vendor-specified area.
54
BOOTP/RARP IN
PROGRESS
The print server is currently in the process of obtaining its
basic IP configuration information through BOOTP/RARP.
55
BOOTP/DHCP IN
PROGRESS
The print server is currently in the process of obtaining its
basic IP configuration information through BOOTP/DHCP and
has not detected any errors.
56
DHCP NAK
The print server received a negative acknowledgement
message from the DHCP server in response to a configuration
request.
Error Code and Message
Description
184 Chapter 11 Troubleshooting the print server
EN
57
UNABLE TO CONNECT
DHCP SVR
The print server received IP parameters from a DHCP server,
but communication with the DHCP server has been lost.
Check the status of the DHCP server.
If you assigned an infinite lease, the print server uses the IP
address of the most recent DHCP server used, but operation
might be degraded until a DHCP server responds.
58
POSTSCRIPT MODE
NOT SELECTED
The printer does not support AppleTalk or AppleTalk
extensions.
59
INCOMPLETE F/W –
MUST DOWNLOAD
Currently downloading firmware to the print server, or the
download did not complete properly.
5A
TURN PRINTER
OFF / ON
The firmware download is complete. Turn the print server off
and back on.
83
DISCONNECTING FROM
SERVER
The server has been shut down because of a configuration
change or reset request. This message automatically clears
after a few seconds unless the printer is offline, in an error
state, or servicing another I/O port or another network
protocol.
Error Code and Message
Description
EN
Verifying your hardware 185